There are a few ways you can get in touch with the Roots team. In order to respond to queries as efficiently as possible, we don't have a telephone number but we're available to answer enquiries in many other ways:
We promise to get back to you within 24 hours during the week.
- Live chat: Start a conversation by clicking the yellow speech bubble in the bottom right of the screen
- Email us: Send an email to firstname.lastname@example.org
Write to us:
Roots Plants LtdOld Hall WorksArborfield RoadReadingRG2 9DY
- Contact form: Use the contact form below
You can also view our Customer Support page, which answers all of our most frequently asked questions.
At some points during spring, we get really busy and it can take us a few days to get back to you. Please be patient, we do get back to everyone.
Please include: Your name, order number, and the SKU of any items you would like to discuss with us in all communications. That really helps us to get back to you quicker and more accurately.