Refund Policy

 

REFUNDS
If you are not happy with your purchase for any reason, please let us know as soon as possible, by emailing support@rootsplants.co.uk and we will do our very best to put the situation right.

To help us process your request quickly, please provide: Your name, order number, email address, phone number, the reason for the complaint and pictures of the problem. We'll send you an email to confirm receipt of your request and aim to get back to everyone within 24 hours, excluding weekend. 

Refunds will be processed immediately and a credit will automatically be applied to your credit card or original method of payment, within a maximum of 14 days (it's usually a lot quicker than that).

CANCELLATIONS
If you wish to cancel your order, before it has been shipped, then please email our customer support team @ support@rootsplants.co.uk. We will require your name, order number, email address, phone number and the items that you wish to cancel.

We will then do our best to prevent the order from being shipped. If we can prevent it from being shipped, then you will be refunded as above.

If the item has already been processed, then you will have to follow the returns procedure below.

RETURNS

This is for when you would like to return an item without defect.

Our returns policy allows returns of items for 30 days after receipt of the items. If more than 30 days have gone by since your delivery, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you wish to return an item, please email our customer support team @ support@rootsplants.co.uk. We will require your name, order number, email address, phone number and the items that you wish to cancel.